Technical Support

Sometimes you just need a helping hand. At HutchCC, we’re here to guide you through the adventure of college, and help any way we can. When it comes to online classes there are two areas of support.

If the problem has to do with getting into a class, you should call or emailTechSupport@hutchcc.edu at 1-888-GoHutch, extension 3524.
If you are in your online class and a problem occurs, navigate to the HELP icon located on the bottom left of your screen and follow the directions to report a problem

Proctor Exams

• Exam Information

  Some online classes being offered by HutchCC will require that examinations or papers be proctored by an appropriate individual. If you cannot come to the HutchCC campus to meet this requirement, you are responsible for finding an appropriate individual to proctor your exam or paper. The approval of a proctor is up to the course instructor but one of the following individuals could be acceptable:

  a. Principal, librarian, guidance counselor or full-time instructor at another school or college.

  b. Base commander or station education officer.

  c. Public librarian

  The proctor will need to have a business e-mail and Internet access. Examination instructions will be sent to the proctor via e-mail.

  Any computer being used for a proctored exam must have Mozilla Firefox installed.

  For  more information about  the proctoring in your course contact the instructor of the course.

  For local *Hutchinson/Reno County area) appointments email RLRCProctor@Hutchcc.edu  or call 620-728-8125.

  The process for having a proctor approved is:

  a. The student will contact a qualifying individual at the beginning of the semester and complete the necessary paperwork or Proctor Quiz in the online course and submit for approval to the instructor of the course.

  b. The proctor must agree to proctor the exam and follow the guidelines established for proctored exams.

  c. The student must furnish the course instructor with the name, position, business e-mail address, USPS address and telephone number of the proposed proctor by using the "proctor quiz". The proctor quiz will be located in the online classroom.

  d. The course instructor will make the final determination of approval and contact approved proctors with course exam information.

  e. The approval must be in place PRIOR to the first examination or paper.

  The student is responsible for any cost associated with mailing completed examinations or papers to the course instructor or proctoring fees.

  Paper examinations will be mailed directly to the proctor with specific instructions regarding time limits, resources allowed (i.e. dictionary or calculator) and supplies which the student needs to bring to the proctored site. If the examination is being done online, the proctor will be e-mailed any password which might be required.

Department of Education Compliance

To comply with federal regulations regarding state authorization for distance education, the Hutchinson Community College web site now clarifies the complaint process for students who reside strictly out-of-state. All students who wish to appeal a final course grade must follow the HutchCC Grade Appeal Process. Out of state students must also follow the HutchCC policies and process. If all other attempts at a resolution are exhausted students residing wholly out-of-state may file a formal unresolved complaint at their state-level if their state is not participating in SARA.

• State Authorization

  To comply with federal regulations regarding state authorization for distance education, the Hutchinson Community College web site now clarifies the complaint process for students who reside strictly out-of-state. All students who wish to appeal a final course grade must follow the HCC Grade Appeal Process. Out of state students must also follow the HCC policies and process. If all other attempts at a resolution are exhausted students residing wholly out-of-state may file a formal unresolved complaint at their state-level if their state is not participating in SARA.

  Distance Learning Complaint Resolution for Out of State Students

  Hutchinson Community College is working in cooperation with the Department of Education and states' agencies to comply with required authorizations and requirements so that we can continue to provide educational access to students across the country. HCC is accredited by the Higher Learning Commission and is a member of the North Central Association. HCC is a SARA member.

  Authorizations by State for Hutchinson Community College

  Click here to see the state listing in which Hutchinson Community College has sought and received authorization to offer distance education or where we are currently in the process of obtaining authorization. Full documentation for each state can be reviewed in Lockman Hall 106.

  Authorization by State

  For all students

  Students who have a concern or complaint regarding Hutchinson Community College online course should address them by following the steps in this order:

  1. Contact course instructor.
  2. Contact Department Chairperson for the discipline in which you have a concern.
  3. Contact the Vice President of Academic Affairs.

  HCC desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. If a timely response from anyone above is not received, please contact online@hutchcc.edu

  Complaint Resolution Process

  In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.Students must follow the steps above and if an issue cannot be resolved internally, students may file a complaint with your state.

  Unresolved student concerns regarding programs authorized through SARA may be directed to the state portal agency. Students can find the SARA complaint procedure at this link:  http://kansasregents.org/resources/PDF/Academic_Affairs/3257-ComplaintForm_SARAinstitutions.pdf